Who’s the real competitor? Who’s the real enemy?
The massive changes that have swept across this land and others, the decimation of high streets, town centres and the taking away of the retail heart of communities, though tragic and physically real are the result of a shift in mind-set. The mind-set and shopping patterns of the customer.
And whilst there are a range of practical measures that must be taken physically on the ground and through legislation to create a viable landscape to rebuild … Continue reading
An effective and efficient queuing strategy has many benefits from minimising abandonment, increasing loss prevention, stimulating incremental impulse sales, loyalty building and customer service engagement.
Failure to control and maximise the queuing opportunities means a retailer will never find that “sweet spot” of happy customers willing to queue and engage whilst delivering additional impulse sales
- what is the “sweat spot” for queue waiting time linked to impulse sales?
- how do I minimise abandonment yet expose impulse product?
- what should the relationship be between service time … Continue reading
Managing a single retail chain is complicated enough however when it comes to retail locations, town centres, shopping centres, retail and leisure destinations then simply the number of stakeholders and agendas involved can create an insurmountable complexity making the whole decision process impossible, never mind the delivery itself.
So if you’re in a quandary as to how to move forwards with a coordinated and workable retail strategy for your location then how to begin?
One thing is for sure, effective change cannot be imposed … Continue reading
The performance of any department or category is the result of the assortment itself and the delivery in store – its location, visibility, display, service, visual communication and many other touch-points.
The key to maximise the performance of any category is to understand the product, define its benefits, and then communicate these visually to the customer in a way that is compelling and attractive.
Failure to understand how each part of the store delivery either helps or hinders the sales performance of each department and … Continue reading
Space planning & visual merchandising are the two cornerstones on which an attractive and commercial store are built
At the heart of this is the eternal question – “How much product should I put in my store?”
Get space planning wrong, allocate product incorrectly or deliver visual merchandising operations inefficiently and a store will never attain its potential sales productivity.
Marrying the “beauty and the beast” of the assortment comes down to an absolute certainty and consistency within a business on a few key questions:
… Continue reading
Being an independent retailer does not mean you have to be inefficient, unattractive,
In fact in the fight for retail traffic between competing town centres the role of independents is more critical than ever in creating distinct flavour and personality. When independent retailers escape the cloak of consumer invisibility and exchange it for the colourful and attractive garb of local destination retailers then shopping venues truly begin to attract attention, command respect and pull in the customer pounds that they so … Continue reading
Sometimes having your cake and eating it seems to be one of the few things that the retail customer can actually succeed in doing as they stroll the lengths and breadths of Britain’s struggling high streets. There are truly some inspiring and inventive concepts in the world of coffee shops and eateries or at the very least convenience and comfort.
However culinary creativity is not enough to satisfy the customer appetite for quality, professional retail stores yet avoiding the predictable parades of “the same old … Continue reading