The Golden Age of Retail Personalisation: 100 years ago

The Morning Post:- 4th June “The Golden Age of Retail Personalisation: 100 years ago?”   Lest we get ahead of ourselves and think that we have invented the retail wheel through our technological mastery its worth reflecting that certainly up until today the golden era of retail personalisation was in a time before even H.G. Wells envisaged the role that computers would play in our lives. And should we consider that getting personal with customers is something extraordinary isn’t it currently really an online initiative striving to replace what has largely been lost in the physical world of retail. Don’t get…

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“The Independent Retailer Support Kit”

How town centres, high streets and independent retailers can evolve “Local Destination Stores” because being an independent retailer does not mean you have to be inefficient, unattractive, and uncompetitive.   In fact in the fight for retail traffic between competing town centres the role of independents is more critical than ever in creating distinct flavour and personality. When independent retailers escape the cloak of consumer invisibility and exchange it for the colourful and attractive garb of local destination retailers then shopping venues truly begin to attract attention, command respect and pull in the customer pounds that they so desperately seek. However to…

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“Is Bluewater’s expansion killing Kent’s High Streets?”

Tim Radley, CEO VM-unleashed, interviewed on Radio Kent as part of its debate on retail in the county.   Bluewater Shopping Centre has recently been given planning permission for a number of expansions including a leisure development around its lake complex and the arrival of a new Primark flagship. Already under pressure from the regional super-shopping centre local towns are bracing themselves for another blow to their high streets. But is it really time to write off the high street as a shopping destination? Tim Radley expands on his points made in the breakfast show on Radio Kent – 29th…

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Retail Locations Traffic Drivers: Trust, Friendship & Leadership

Traffic is the only thing that matters when it comes to creating successful and profitable retail destinations. It is the lifeblood that pumps money into the local community, creates vibrancy and confidence and attracts new and successful additional retailers to tempt yet more visitors into what rapidly becomes a positive traffic snowball.   This traffic does not happen by chance or by magic but is a result of a retail destination working very hard to deliver 3 essential attributes. Those 3 attributes can be defined as functionality, attraction and life.   The functionality of a town delivers ease-of-shop for the…

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Accessible Expertise: The Independent Retailer Support Kit

Being an independent retailer does not mean you have to be inefficient, unattractive, and uncompetitive.   In fact in the fight for retail traffic between competing town centres the role of independents is more critical than ever in creating distinct flavour and personality. When independent retailers escape the cloak of consumer invisibility and exchange it for the colourful and attractive garb of local destination retailers then shopping venues truly begin to attract attention, command respect and pull in the customer pounds that they so desperately seek.   However to achieve this change of role the bar of retail professionalism needs…

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From Independent Store to Local Destination Powerhouse!

Sometimes having your cake and eating it seems to be one of the few things that the retail customer can actually succeed in doing as they stroll the lengths and breadths of Britain’s struggling high streets. There are truly some inspiring and inventive concepts in the world of coffee shops and eateries or at the very least convenience and comfort. However culinary creativity is not enough to satisfy the customer appetite for quality, professional retail stores yet avoiding the predictable parades of “the same old shops!” A conundrum indeed for those trusted with providing a retail diet of substance, a…

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