John Lewis: The Revolutionary “Loved & Found”

Still my retail highlight of the year for many reasons was to see the opening of the new John Lewis at the Westfield London extension. But whilst the popular headlines latched onto the innovative and original idea to train the store personnel with actors so as to be able to engage and sell more successfully, there was another less covered fact, which altogether has deeper repercussions for John Lewis and the retail industry in general.   John Lewis is on a quest to sell more unique and exclusive products in its stores. Not a token gesture and with an initial…

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Westfield London: New footprints in Experiential Retailing

The Morning Post:- 27th March Westfield London: New footprints in Experiential Retailing   Fresh back from viewing the advance guard at the extension to the Westfield London centre in White City. It is already impressive and will be spectacular, I have no doubt, when all the stores are open in a month or two. What you see in the first openings from retailers such as Lush, White Company, West Elm, Boots, Currys, and of course the showcase John Lewis, is a real and tangible response to the pressures put on stores through the migration of sales to online. In this omnichannel environment these…

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Pop-Up for Tea: Tasteful Treats from Wedgwood

A mere meander from the horticultural highlights of the Chelsea flower show is a marriage made in heritage heaven between Wedgwood and John Lewis.   Just a few steps into the foyer of Peter Jones in Sloane Square is a land of serene ceramics and tasteful elegance, a month-long pop-up experience that turns tasteful into tasty as the setting for the Wedgwood Conservatory Cafe, a place of tranquil relaxation and quiet indulgence. The Wedgwood world is emblazoned in powder blue, provided on this occasion by graphic walls, plinths and packaging, the backdrop for six Wanderlust tea designs in yellows, reds,…

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Sitting Pretty: John Lewis gets Materialistic

Sitting Pretty on the crest of the omni-channel retail wave John Lewis continues to be a master at combining the strengths of the past with the opportunities of the future.   Sometimes exemplified on a substantial scale as in the mammoth overhaul of its operational structure for cross-channel availability and delivery, sometimes seen through delicate detailing as in its stunningly simple wireless headphone windows, it seems this most traditional of brands always has a new idea or two up its crisply creased sleeves.   A fine and innovative example of this forward thinking phenomena are the new seated focal points…

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John Lewis “over the moon” about Christmas!

Well, you’re going to see this a million times before the man in the red robes makes his way down your chimney this year. Like it or not its up to you, and as with all good things that make friends and build loyalty it will equally develop enemies on the less sentimental side of the spectrum. You don’t make good friends without good enemies and there is certainly enough to go round for a retailer like John Lewis.   On the subject of millions, as far as I know for every £ spent on the Christmas campaign by John…

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Why do retailers use consultants?

In many areas of our everyday lives we seek the expertise of others to keep ourselves healthy, to maximize our investments, to make us beautiful and attractive and to find the best holidays and leisure destinations.   Whilst we acknowledge some degree of personal knowledge in these areas the value of the “consultant” is that this level of expertise lays well beyond our own and as a result we are happy to pay for that advice and the benefits that come from it.   However, why should a retail business, run by and employing retail experts, require the advice of…

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VM&RD: “What’s The Future of Visual Merchandising?” Part 3

“What is the Future for Visual Merchandising?” – Part 3 An article by Tim Radley in India’s VM&RD Magazine   Extracted from the article on “What is the Future for Visual Merchandising?” a first collaboration with VM&SD Magazine, India’s only magazine to focus on all aspects of retail design and visual merchandising in the context of branded shopping environment.   “What is the future for visual merchandising?   Part 3 “Education or Compliance?” Against a backdrop of retail uncertainties and technological innovation it’s ironic that one of the UK’s most traditional retailers has become the leader of the omni-channel pack learning how to create a variety…

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John Lewis Heathrow Store: Take a tour

John Lewis features heavily in the innovation accolades category, a pioneer in format development, developer of own brand and most noticeably in the omni-channel world at the vanguard of click and collect, next day delivery and a host of customer focused initiatives.


It was then only a matter of travel time before the retailer brought its impressive armoury into the highly competitive but lucrative airport locations with a compact proposition, creaming from its enormous assortment an array of impulse items, British classics, seasonal souvenirs and timeless brands.




Connect & Collect: John Lewis Airport Ambassador

The rebuilt terminal 2 at Heathrow airport has many benefits beyond the bright new environment, faster check-in, streamlined security processes and state of the art facilities. New and refreshed formats abound in both food and retail, and amongst the dazzling displays and illuminated logos one brand shines brightly for the first time in the airport arena.   John Lewis features heavily in the innovation accolades category, a pioneer in format development, developer of own brand and most noticeably in the omni-channel world at the vanguard of click and collect, next day delivery and a host of customer focused initiatives. It…

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