Saving & Making Money from New Store Concepts & Re-fits!

Tim Radley, speaking at the Retail Shopfitting & Display Summit 2018

Part 1: Setting the scene for performance.

We may all be forgiven for believing that physical stores are dead-in-the-water of the tidal wave of retail revolution carrying all convention before it on a journey to outlet oblivion.
However it’s very much a matter of saving theatrics for new store concepts rather than dramatic and premature obituaries.



But, before we get down literally to the nuts and bolts of store design and shopfitting … Continue reading

MADE+ in Heaven: Delivered to your Door!

So, imagine a furniture concept that throws out the baggage of the traditional way of doing things, and re-invents the whole process from the perspective of the customer and the designer. More or less, you have

Made is born from a passion for modern, beautiful furniture and the frustration of buying it the old-fashioned way. And with necessity being the mother of invention it was real life experience that bore forth the mother of modern retailers.



Let’s take the design side of … Continue reading

Are you truly a Retail Brand or just a Product Provider?

On the surface this may appear to be a question stimulated by the omnichannel evolution. In truth it has always been an important question however in previous times with a less demanding customer and a lower level of competition, being a retail brand was a less pressing consideration and the repercussions of not having a clear definition as a business less perilous to the bottom line.

How times have changed!



What e-commerce has done is to create the need for every business selling … Continue reading

E-commerce efficiency: Facilitating your failure?

Don’t get me wrong I’m a believer in e-commerce and an avid online shopper, and I get as frustrated as the next man or woman when it comes to inefficient websites, product misinterpretation and expensive and extensive delivery times. And of course, efficiency is an absolute essential to any online retailer, and will make the difference between survival and extinction in the highly charged competitive online market place.

However there is more to being a retailer than being efficient. 



However there is more … Continue reading

Omnichannel Overload: Finding focus in a confusion of retail possibilities

Why is omnichannel the focus of retail?

The short answer to this is because it’s what the customer wants, and never has the old adage “the customer is always right” been so apt or so accurate as in the consumer-centric world in which we now live.


Customers want the convenience of the online world with the ability to browse, choose and pay in the comfort of their own homes, and with the rapid rise of m-commerce the freedom to do these things beyond the … Continue reading

Celebrating Omnichannel: Exorcising the ghosts of Christmas past, present & future…

So the winner yet again this Christmas was online retail.

Also, apparently and a little contradictory, Amazon was at the same time killing off retail itself, which is a little strange considering that the last time I logged on to Amazon, it was indeed a retailer.



It all makes for good headlines, even if becoming a little stale and increasingly confusing, however beyond being pedantic about headlines, retail is far from dead, physical stores are still hugely popular and Amazon itself opened only … Continue reading