Generous retailing: A little goes a long way!

Generous retailing: A little goes a long way! Take 2 petrol stations, located only 100 metres apart. Let’s say for example BP and Shell. They are both recently refurbished with spacious forecourts and shiny new stores. They both collaborate with recognised retailers appealing to a similar customer. Let’s also say Marks & Spencer & Waitrose. Their petrol prices are identical and matched daily. They both offer loyalty schemes both for the petrol brands and for the supermarket operators. The staff are helpful and pleasant in both cases. So why is it that I have decided to patronise one of these…

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Digital Signage Summit ’18: Tim Radley “Creating Store Atmosphere!”

Tim Radley, presenting at the Digital Signage & Interactive Solutions Summit 8-45 a.m. – 24th September Radisson Blu Hotel, London Stansted https://digitalsignagesummit.co.uk Looking forward to speaking at this very interesting summit on Digital Signage and the Store Experience. It’s a very relevant subject for retailers so hoping to set out the main issues, benefits and pitfalls with the opening presentation of the conference. Look forwards to see you there, bright & early!   The Benefits of Digital Signage: No. 1 Creating Store Atmosphere I’ve always spoken about looking at the physical retail store as 2 parts. There is the “Brand…

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Nudie Jeans: The Antidote to Mass Merchandising

nudie-jeans-antidote-to-mass-merchandising

The Morning Post:- 12th August “Nudie Jeans: The Antidote to Mass Merchandising” If you want to experience something which is so far away from mass merchandising as it is possible to be then look at Nudie Jeans, and if possible, visit one of their stores. Nudie Jeans is a Swedish clothing brand originating in Gothenburg, founded in 2001 by Maria Erixon, a former employee and AD of Lee Europe and Swedish designer JC. Erin. “A High-Quality Product Made in a Fair Way!” The concept behind the brand is that… “the more you wear and repair jeans, the more character they have.…

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“Commercial Retail” Overstocking & Under-Valuing the World?

The Daily Post:- 11th September “‘Commercial Retail”: Overstocking & Under-Valuing the World?”     I remember a comment from a best practice range review from some years ago. Having spent a couple of days reviewing the client’s own assortment and comparing with detailed visuals of best practice and competitor ranges, the chairman sighed and leaning back in his chair exclaimed “Who buys all this stuff?” At the time it was an innocent enough reaction, however it turned out to be not only insightful but also an eerily accurate prediction of the overstocking that was to come. The answer to the question today…

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John Lewis: What’s in a logo?

The Morning Post:- 10th September “John Lewis: What’s in a logo?”   So, John Lewis has dramatically unveiled to the world the delivery of its new strategy. A variety of channels, most noticeably a glorious new TV advert, bring to life the retailer’s desire to create an unparalleled customer experience based on its services and the historical strength of its people – or partners. As part of these ambitious initiatives it has rebranded and created new logos and identities for both the John Lewis and Waitrose chains. Sadly, but predictably, a large proportion of the popular debate has centrered around these…

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Retailers & Consumers: A Conflict of Space & Interests

The Evening Post:- 16th August “Retailers & Consumers: A Conflict of Space & Interests”   Many traditional retailers and their customers just don’t “get each other” anymore! A gap has appeared between the priorities of each, the desires, the realistic possibilities of buying & selling – a conflict of interest. The distance that divides the two camps is best seen when we look at the issue of space and more precisely space availability. On the one side we have retailers who are overladen with space. They have built huge store portfolios in times when the size of a retail empire was…

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Le Labo: Scenting an Opportunity

The Morning Post:- 7th August “Le Labo: Scenting an Opportunity”   Le Labo is one cool, expensive perfumery retailer. Its origins are in France – hence “The Lab” – and it draws its inspiration from the halcyon days of perfumeries of the 19th & early 20th centuries. However Le Labo is not just about exquisite scents & smells but is very cleverly put together. As a brand it hits many of the sweet notes that come together to deliver a really successful business in today’s competitive market. Authenticity: Originally individual perfumes were for both men and women. It was only in…

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A Funny Thing Happened on the Way to Iceland: No joke for Department Stores

The Daily Post:- 6th August “A Funny Thing Happened on the Way to Iceland: No joke for department stores”   So, a funny thing happened on the way to the shops. To be precise a couple of funny things with more to follow without doubt. Let’s move forward a few months and I’m making my way into The Range, my local store for value home furnishings and décor. Inside I also find my new local Iceland supermarket selling value groceries. I’m a happy bunny because the 2 stores both appeal to me in terms of assortment, quality and price and so…

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Dyson: Designs on Disruption a Retail Lesson for Us All

The Evening Post:- 3oth July “Dyson: Designs on Disruption a Retail Lesson for Us All”   For those people who have been in the retail business for more than a few years, or have been working in a traditional retail business for what might seem more than a few years, it must appear as though disruption in retail is only for others! However, many so-called disruptors are simply self-evangelists of their own limited impact, and merely following in the footsteps of the truly trailblazing disruptors, buying a ticket on the latest gravy train. Truly today, disruptors have the means to change…

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Knowing the qualitative retail reality of your town centres

The Daily Post:- 13th June “Knowing the qualitative retail reality of your town centre”   I’ve walked on both sides of the retail High Street this week. On the one side I’ve been listening once again, as I’m sure you have, to more news of widespread store closures. This time it was House of Fraser. However what seemed so chilling on this occasion was the list of towns soon to be stripped of their flagship destination stores. There is something very finite about a physical list. There were also of course the various interviews with truly desolate local councillors and…

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