It’s an interesting discussion. What drives a customer to a specific shop? Is it the individual store itself and the experience in it? Or is it the wider retail brand and its portrayal to the customer? It’s particularly relevant because currently-
Yet another survey was published last week showing how the number of closing retail stores on the high streets of the UK significantly outweighs those opening. Sad as that is, it’s no surprise to anyone in the current omnichannel climate.-
Which should come first, the chicken or the egg? How long will the chicken stay for, where will she go, and how many eggs will be in her basket? The answers to customer experience analytics still seem tantalisingly out-
The Daily Post:- 23rd May “Selling other peoples’ Stuff! The end of generic retailers? So what are the common threads amongst many of the retailers suffering in the current market climate? They’re certainly well publicized. Of course there are the-
The Morning Post:- 22nd May “Spoil you Staff with Space!” and “Your Space with Staff!” Many discussions I have been having recently on allocating space within stores. The whole model is changing from those large product areas, static stockrooms, over-spaced-
The Evening Post:- 5th April 2 different ways to encourage customers to spend Do your retail sales blow hot & cold? Well, with the sun shining today in the UK and for most, at least, the winter snow receding into-
The Daily Post:- 20th March “The Story of the Old Shop, the New Shop & the Other Shop!” Now the story I’m about to tell is a true story, and its a story about one of the UK’s biggest retailing businesses.-
So the winner yet again this Christmas was online retail. Also, apparently and a little contradictory, Amazon was at the same time killing off retail itself, which is a little strange considering that the last time I logged on to-
Being passionate about chocolate wouldn’t rank as being unusual in our sweet toothed society, however converting an indulgence into a thriving business riding the crest of a chocolate wave for two decades takes more than simply applying recipes. Dark-
It’s not often that the atmosphere in a store is so real and tangible you can almost touch it and taste it. And whilst the assortment on offer may look good enough to eat in Lush, it is the experience-